PRIVACY POLICY
1.1 FJNIN is managed and operated by Mind
Solutions Technology LLP (“FJNIN”, “we”, “us” or “our”), a company incorporated
under the Companies Act, 1956, having its registered office on the 4th Floor,
Sector – 34 A, Chandigarh 160022.
1.2 For the purpose of these Terms, https://www.fjnin.com/ means the website (“Website”) which includes its
corresponding mobile application named “Fjnin- Experience Quality” (“App”)
(collectively “Platform”), which is a B2B Ecommerce Marketplace, where various
brands including lifestyle, fashion, nutrition, grocery, and electronics solutions,
cosmetics, apparels, etc. are listed (“Products”) for the
users of the Platform (“User(s)”).
1.3 This privacy policy (“Privacy Policy”), together
with the Terms of Use governs your use of the Platform and describes
our policies and procedures on the collection, use, disclosure, processing,
transfer, and storage of the information provided to us by you. By using,
browsing, accessing, or purchasing from the Platform you agree to be bound by
the terms of this Privacy Policy and consent to the collection, storage,
possession, dealing, handling, sharing, disclosure, or transfer of your
information in accordance with the terms of the Privacy Policy. We shall not
use the User’s information in any manner except as provided under this Privacy
Policy. Capitalized terms used herein if not defined shall have the same meaning
as ascribed to them under the Terms.
1.4 This document is an electronic
record governed by the provisions under the Information Technology Act,
2000 and rules made there under as may be applicable, and the amended
provisions pertaining to electronic records in various statutes as amended by
the Information Technology Act, 2000. This electronic record is generated by a
computer system and does not require any physical or digital signatures.
1.5 This Privacy Policy sets out the type of
information collected from the Users, including the nature of the Sensitive
Personal Data or Information (defined hereinafter), the purpose, means, and
modes of usage of such information, and how and to whom we shall disclose or
transfer such information. You may at any time withdraw your consent for
the collection and use of your information including Personal Information (defined
hereinafter) or Sensitive Personal Data or Information by way of writing to us at care@fjnin.com. However, please note that if you withdraw your
consent, we may no longer be able to provide you with the corresponding service
for which you have withdrawn your consent. It is as a result of this clarified that your
decision to withdraw your consent will not affect the processing of Personal
Information based on your previous consent prior to the withdrawal.
1.6 Please take a moment to familiarize
yourself with our Privacy Policy. If you do not agree with any provisions of
the Terms or this Privacy Policy, we advise you to not use or access the
Platform.
2. Type of Information Collected
2.1 You may be asked to provide your
information anytime you visit, access, use, or browse the Platform. We may share
information and use it consistent with the provisions of this Privacy Policy.
We may also combine it with other information to provide and improve our
Products, services, content, and advertising.
2.2 You agree to provide information, which shall be
true, correct, up to date, and accurate. You may access, amend, alter or require
the deletion of your information partially or fully by contacting us at Customer
care id: care@fjnin.com for quick assistance the User may use the
‘Chat with Us’ option available on the Platform.
2.3 Platform is not directed towards
minors. We do not knowingly collect Personal Information from any User who is
under 18 (Eighteen) years. If we are made aware that we have collected the
Personal Information of a person below the age of 18 (Eighteen) years, we will
take steps to delete the information within a reasonable time frame. If a
parent or guardian becomes aware that his or her child has provided his/ her
information on the Platform without their consent, he or she shall contact us
for the deletion of such information. In the event, where in contravention to
the Privacy Policy and Terms, a person below the age of 18 (Eighteen) uses the
services, we shall not be held liable or responsible for any damage or injury
suffered by such person.
2.4 We may collect a variety of
information from you, including your name, password, mailing address, phone
number, email address, and contact preferences, including any other usage and
interaction details with us or our affiliates. We may collect such information
which when combined with other pieces of information available to us could
reasonably allow you to be identified (“Personal Information”). Personal
Information shall include but is not limited to your full name, personal
contact numbers, residential address, email address, gender, or date of birth.
2.5 We may also collect, receive,
process, or store certain sensitive personal data or information consisting of,
but not limited to:
2.5.1 Password;
2.5.2 Financial information such as bank account or credit card or debit card or other payment instrument details;
2.5.3 Physical, physiological, and mental health conditions;
2.5.4 Any detail relating to the above Personal
Information categories as provided to us for providing service; and
2.5.5 Any of the information received under the above
Personal Information categories by us for processing, stored, or processed under
lawful contract or otherwise.
(Collectively,
referred to as “Sensitive Personal Data or Information”).
3. Use of Information Collected
3.1 We may collect, use or process your
information including Personal Information and Sensitive Personal Data or
Information for the following purposes:
3.1.1 For creating and giving you access to your
registered account on the Platform.
3.1.2 To develop, deliver process and improve our
Products, services, and content in order to personalize and improve your
experience.
3.1.3 To inform you about our Products, services,
offers, updates, and upcoming events, including information on order confirmations, invoices, technical notices, and security alerts.
3.1.4 For internal analysis and research
purposes such as auditing, data analysis, and research to improve Our Products,
services, and customer communications.
3.1.5 To meet any legal or regulatory requirement
or comply with a request from any governmental or judicial authority.
3.1.6 To resolve any request, dispute, grievance,
or complaint raised by you in relation to your use of the Platform.
3.1.7 To detect or monitor any fraudulent or
illegal activity on the Platform.
4. Disclosure of Information Collected
4.1 We may from time to time be required
to disclose the information collected from you to our trusted third-party
service providers who assist us in order to facilitate the provision of
services and purchase of Production the Platform. For instance, we may share
your information with a third-party payment gateway provider to process
transactions on the Platform. By using the Platform, you consent to any such
disclosure of your information with third-party service providers. We ensure
that such third-party service providers are bound by reasonable confidentiality
obligations and/ or use, maintain and follow generally accepted industry and
security standards with respect to such information.
4.2 We may also disclose your
information when such disclosure is requisitioned under any law or judicial
decree or when we, in our sole discretion, deem it necessary in order to
protect our rights or the rights of other Users, to prevent harm to persons or
property, to fight fraud and credit risk.
4.3 We may also disclose or transfer
your information to any third party as a part of reorganization or a sale of
the assets, division, or transfer of a part or whole of us. We shall ensure that
the third party to which we transfer or sell our assets will have appropriate
confidentiality and security measures, at least as protective as those
described in this Privacy Policy, to handle your Personal Information. You will
have the opportunity to opt-out of any such transfer if the new entity’s
planned processing of your information differs materially from that set forth
in this Privacy Policy.
4.4 A third-party payment gateway
provider may be required to collect certain financial information from you
including, but not restricted to, your credit/debit card number or your bank
account details (collectively referred to as “Financial Information”). All
Financial Information collected from you by such third-party payment
gateway providers will be used only for billing and payment processes. The
Financial Information collected from you is transacted through secure digital
platforms of approved payment gateways which are under encryption, thereby
complying with reasonably expected technology standards. The verification of
the Financial Information shall be accomplished only by you through a process
of authentication in which we shall have no role to play and hence, we shall
bear no liability in relation to the same. We shall neither be liable nor
responsible for any actions or inactions of third-party payment gateway
providers or any breach of conditions, representations, and warranties given by
them. We shall also not be obligated to mediate or resolve any dispute or disagreement
between you and such third-party payment service providers.
4.5 While we make our best efforts to ensure
that your information including Personal Information, Financial Information, and
Sensitive Personal Information or Data is duly protected by undertaking
security measures prescribed under applicable laws, you are strongly advised to
exercise reasonable discretion while providing Personal Information or
Financial Information while using the services given that the Internet is
susceptible to security breaches.
4.6 Your information may also be
transferred, stored, or processed in any country other than the one where you
access the Platform. For purposes of sharing or disclosing data in accordance
with the Privacy Policy, we reserve the right to transfer your information
outside of your country. By using the Platform, you consent to such transfer of
your information outside of your country and also within our affiliates,
subsidiaries, and partners whose personnel and subcontractors, provided they
have agreed to ensure the same level of data protection as prescribed under
this Privacy Policy and the data protection laws of India. The information may
be transferred in the event it is necessary for the performance of the
services, operation of the Platform, and provision of Products as agreed upon
between us and the third party.
5. Security
5.1 The security of your Personal
Information is important to us. We have implemented security policies, rules,
and technical measures, as required under applicable law including firewalls,
transport layer security, and other physical and electronic security measures to
protect the Personal Information that it has under its control from
unauthorized access, improper use, or disclosure, unauthorized modification, and
unlawful destruction or accidental loss. When you submit your information on
the Platform, your information is protected through our security systems.
Please note that we use international and industry-recognized standards such as
applicable laws, rules, and regulations.
5.2 Your information is contained within
secured networks and is only accessible by a limited number of authorized
persons who have access rights to such systems or otherwise require such
information for the purposes provided in this Privacy Policy. These authorized
persons are also under an obligation to keep such information confidential.
5.3 Although we make the best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to the public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your Personal Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
6. Cookies Policy
6.1 Due to the communications standards
on the Internet, when you visit, access or browse the Platform, we
automatically receive the uniform resource locator of the site from which you visit, access, or browse the Platform, details of the website you visit on
leaving the Platform, the internet protocol (“IP”) address of each User’s
computer operating system, type of web browser the User is using, email
patterns, and the name of the User’s internet service provider. This
information is used solely to analyze overall User trends and to help us
improve our services. Please note that the link between the User’s IP address
and the User’s personally identifiable information is not shared with third
parties without such User’s permission or except when required by law or to
provide or facilitate the User with the services. Notwithstanding the above,
the User acknowledges that we reserve the right to share some of the aggregate
findings, including the personal information provided by the Users in an
unidentifiable, aggregate form, and not the specific data with advertisers,
sponsors, investors, strategic partners, and others in order to help grow the
business. The amount of information sent to us depends on the settings of the
web browser used by the User to access the Platforms. The User may refer to the
browser used if the User wishes to learn what information is provided to us.
6.2 The Platform uses temporary cookies
to store certain data. We do not store Personal Information in the cookies.
Information collected by us, by any means whatsoever, that does not personally
identify the User as an individual (such as patterns of utilization described
above) is exclusively owned by us and may be used by us and third-party service
providers for technical administration of the Platforms, user administration,
research, development, and other purposes.
6.3 You understand that you may set or
amend your web browsers to delete or disable cookies. If you choose to disable cookies
on your computer or mobile telecommunication device, it may impair, degrade or
restrict access to certain areas of the Platform.
6.4 We may allow other companies or
entities to serve advertisements to you. These companies or entities include third-party advertisement servers, advertisement agencies, advertisement
technology vendors, and research firms. We may target some advertisements to you
that fit a certain general profile. We do not use Personal Information to
target advertisements to you. In the course of serving advertisements or
optimizing the services to its Users, we may allow authorized third parties to
place or recognize a unique cookie on the User’s browser.
6.5 You agree and understand that we do
not exercise control over third-party websites displayed as search results or
links on the Platform. These other sites may place their own cookies or other
files on the User's computer, collect data or solicit personal information from
the Users, on which we have no control and shall not be held responsible or
liable. We do not make any representations concerning the privacy practices or
policies of such third parties or terms of use of such websites, nor do we
guarantee the accuracy, integrity, or quality of the information, data, text,
software, sound, photographs, graphics, videos, messages or other materials
available on such websites. The inclusion or exclusion does not imply any
endorsement by us of such websites, the website's provider, or the information
on the website.
6.6 We may keep records of telephone
calls received from and made to Users for the purpose of administration of
services, research and development, training, business intelligence, business
development, or for User administration. We may share such telephone records
with third parties when required by law or when required to provide or
facilitate the User with the services.
6.7 You consent to our reproduction/publishing of all
testimonials and reviews given by you on the Platform in relation to the
services or the Products. You agree that we may edit the testimonials and
reviews provided by you and reproduce/publish such edited or paraphrased
versions of the testimonials and reviews on the Platform. If the User has any
concerns with the reproduction/publication of any testimonial or review
provided by you, the User may contact us at Customer care id: care@fjnin.com or for quick assistance the User may use the
‘Chat with Us’ option available on the Platform.
7. Opt-Out Policy
7.1. The third-party service providers
with whom we may share information provided by you are not permitted to market
their own services or send promotional e-mails or engage in promotional
communication with you. We provide you with the opportunity to opt out of receiving
non-essential, promotional, or marketing-related communication from itself or
its partners.
7.2. If you wish to remove your contact information
from all our mailing lists and newsletters, you can click on the “unsubscribe”
link or follow the instructions in each e-mail message. Alternatively, you can
contact us at Customer care id: care@fjnin.com or for quick assistance the User may use the
‘Chat with Us’ option available on the Platform. We reserve the right to limit
membership based on the availability of contact information. All Users will be
notified by email prior to any actions taken.
8. Retention of information
8.1 We will retain your information and
any data for the period necessary to fulfill the purposes outlined in this
Privacy Policy unless a longer retention period is required or permitted under
the applicable law.
9. Modification
9.1 We reserve the right to amend this
Privacy Policy at any time. The Privacy Policy, as and when modified, shall be
updated on the Platform. We encourage you to review this Privacy Policy
whenever you visit our Platform to understand how your Personal Information is
used.
10. Grievance Redressal
10.1 In case, you have any questions, grievances,
or complaints about this Privacy Policy or the Platform, you may contact our
grievance officer on the below-mentioned details:
Name: Mr. Naveen Kumar
Designation: Grievance OfficerEmail Address: grievance@fjnin.comContact Number: 9915199926Registered Office: Mind Solutions
Technology LLP4th Floor, SCO: 80-82, Sector – 34
A,Chandigarh 160022.
11. Governing Law
11.1 The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Chandigarh, UT.
12. Severability
12.1 Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.
13. Feedback or Concern
13.1 If the User has any concerns, feedback, review, or
any request, the User is free to contact the Company at Customer care id: care@fjnin.com or for quick assistance the User may use the
‘Chat with Us’ option available on the Platform.
Company Details:
Mind Solutions Technology LLP4th Floor, SCO: 80-82, Sector – 34
A,Chandigarh 160022.